Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods. The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies. The Quick Assist binary is located at "C:\Windows\System32\quickassist.exe" Required for chat services within Quick Assist Used for accessibility features within the app Used for chat services within Quick Assist Required for logging in to the application (MSA) Required for the Skype framework used by Quick Assist Primary endpoint used for Quick Assist application
Quick Assist uses TCP port 443 and communicates with the following hosts: Domain / Name This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made.
Quick Assist requests a code in order to match users to a session. The name of the tool differs depending on Windows language a search for "Quick Assist" in the Start menu will locate the tool regardless of the language settings. Quick Assist is installed by default on Windows clients, but is not available on Windows Server 2008 R2 servers. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. Connect invitations can be sent to multiple recipients-any of which may connect. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection.
Helpers offering remote assistance can open multiple simultaneous sessions-one for each remote computer. It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.īefore Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance. It is based on the Remote Desktop Protocol (RDP). Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit.
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